4 Reasons Chiropractors Need a Phone Answering Service

July 27, 2018

Pain is unpredictable, and you can’t expect to experience pain only during the standard operating hours of your chiropractor’s practice. Unfortunately, most health professionals are not available in the evening hours, leaving their patients and clients waiting for relief until they are able to book the next appointment based on availability.

An in-house receptionist is very beneficial for chiropractor practices, but they will not be available at all times to answer phone calls from patients. They often have other duties to perform, leading to a reduction in service quality.

When your patient is not able to find someone in your clinic, or if their calls go unanswered, they may take their pain-related issues and concerns to your competitor, causing you to lose patients. To make sure that your patients find the support they need round the clock, you should subscribe to a chiropractic answering service.

Here are a few reasons why chiropractors need a phone answering service.

1) Answer Phone Calls 24/7

Most patients experience pain during the night, and that is when chiropractor clinics are not open. By making yourself available to answer queries round-the-clock, you will be able to provide assistance to your patients. In addition, follow-up calls often take up a lot of time, and in-house staff will not have the time to answer questions for patients who often have many queries.

Phone answering services show that your clinic is available round-the-clock. A chiropractic answering service has years of experience in handling patients who have pain-related issues. Whether it is a follow-up call or answering a patient’s questions, virtual receptionists know how to handle the situation promptly and efficiently. Instead of worrying about handling calls, you can focus on your clinic, pain-related adjustments and therapies, which will help you serve your clients better.

2) Gain a competitive advantage

Even today, most chiropractors do not offer 24/7 patient service. A large number of health professionals only focus on their practice and often ignore the back end aspects of their customer experience. This leads to reduced client satisfaction, missed appointments, and a gradual wearing out of the brand image. Round-the-clock phone answering service helps your patients to remain in touch with you whenever they need you, making you more accessible than your competitors.

Providing excellent patient service is not only helpful to your clients but will also give you a competitive advantage. When your patients receive calls reminding them of scheduled appointments or asking them how they feel after that neck adjustment, they will feel appreciated and cared for. This directly correlates to an enhanced client experience, making them your loyal clients, referring your practice to others'. Most importantly, a chiropractic answering service answers phone calls in a professional and personalized manner.

3) Provide the best possible patient care

While you may be great at your adjustments and pain-healing techniques, patient care isn’t complete until you take your service to the next level. You not only have to follow-up after appointments to find out if your clients are doing well, you also need to be available 24/7 to answer their questions.

A chiropractic answering service is your best bet to take your patient care to new heights. Provide physical and emotional comfort in the form of friendly bilingual virtual receptionists, who not only reassure your clients based on information you provide them with, but also show a great deal of empathy.

4) Collaborate with patients Efficiently 

The most important benefit of having a phone answering service is that you will be able to collaborate with your patients better. Virtual receptionists can provide directions to your clinic, and make sure that follow-up calls are made, or advise you by email or text when patients are running late. Client intake forms help you to collect necessary information, such as details about the pain you’re experiencing and contact information, so that you are prepared for their first appointment.

In addition, a chiropractic answering service can also record feedback, giving you more freedom than ever to just focus on those adjustments and treatments. Also, when you are out of clinic, your calls will always be answered, and based on specific instructions, certain calls can be forwarded to you as well. In other words, virtual receptionists simply make your life easier, and your practice more efficient.

Boost Your Brand with a chiropractic answering service

Virtual receptionists not only helps your clients and patients communicate with you easily, it also comes with benefits for your practice. It helps you gain an edge over your competitors, and retain existing patients throughout their treatment. Most importantly, providing excellent patient service helps you to improve your brand image, something which some health professionals tend to ignore.

To get the best out of your practice, you will also need to work on enhancing your brand image, your patient service, and be better than your competitors. A 24/7 chiropractic answering service will provide you with the edge that your chiropractic practice needs, in order to remain ahead of your competitors.

Abby Connect Virtual Receptionists offers chiropractic answering service for its clients. Their service offers 24/7 answering, more accessibility for patients to speak with a live person, and superior patient support than your competitors. Interested chiropractor clinics can participate in a free, no obligation 14-day free trial. To sign up for the free trial, fill out the form below.

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