Are you having trouble selecting a live answering service for your business? The virtual receptionist you choose will be representing you and your company, so it’s important to carefully pick your provider.
When you look for a live receptionist service, it’s important to look at the features each service can offer your business such as trials, dedicated account managers, dedicated receptionist team, and even the call transfer music your callers might have to listen to.
Here’s a look at some of the features of Abby Connect Virtual Receptionists and LexReception.
What Abby Connect And LexReception Have in Common
The main thing you will find in common is both provide great service and excellent receptionists who are ready to assist legal businesses with their needs. Other things they have in common include:
- Bilingual Virtual Receptionists
- Online Portal/Dashboard
- Mobile App
- Call Recordings
- Weekend and 24/7 Answering
- 3 Pricing Plans
Despite these two companies having things in common, there are differences between the two.
What Are The Key Differences Between Abby Connect and LexReception?
LexReception offers its customers a dedicated receptionist team of 20 receptionists and no dedicated account manager. At Abby Connect, clients are given a team of 5 receptionists, unless you are on extended hours or 24/7 answering, along with a dedicated account manager which allows their clients to get to know their receptionists and build a relationship with their team.
When it comes to free trials, Abby Connect, offers a 14-day, risk-free virtual receptionist trial, so you could experience the service their team provides. We do not ask for credit card information or any sort of payment during those 14 days. LexReception does not offer any sort of free trial for its customers. Abby Connect offers this trial so that we have 14 full days of training your team and making adjustments to your call handling to get everything just right, before asking you to pay for anything.
When customers sign-up with LexReception it takes them 2-3 business days to set up your account. With Abby Connect your account can be set up within 1-2 business days and sometimes even within a few hours after your meeting with your account manager. When Abby Connect bills their customers they charge per 30 seconds which means customers only pay for the minutes they use. LexReception rounds up to the next minute when they bill their customers, which costs clients more money and takes time away from their minute usage.
At Abby Connect, they give their customers the opportunity to have music while they transfer their customer’s call over to their customer’s office. Currently, LexReception does not offer this feature.
Despite most of LexReception’s reviews online being positive and discussing how their services were excellent, a few of their online reviews have pointed to their receptionists being poorly trained and not listening to their callers.
Julie on TrustPilot said, “I used LexReception for two months. Initially, I hired LexReception because I was impressed with the sales representative and the account representative, but after that, the actual receptionists were a big disappointment. They are poorly trained and for the most part, are poor listeners. I am a female solo attorney (with a female-sounding name) and a number of receptionists referred to me as "Mr." Attorney, because they assumed the attorney was a man and never looked at my account information. Also, many of the receptionists took excessive amounts of time repeating back phone numbers or had trouble listening to the caller and then reciting the very simple script. I ended up apologizing to numerous clients and colleagues for the poor service. I was embarrassed by the lack of professionalism.”
Carol on TrustPilot stated, “The receptionists do not sound human. They are far more concerned with getting the caller's contact information than actually listening and making the caller feel welcome. They have a decent interface and will set appointments but apparently the folks on the phone are not hired for their people skills and are not well trained.”
Abby Connect has a wide array of reviews on Clutch, Consumer Affairs, Facebook, and Google. Abby Connect is praised on these review sites for their non-stop customer care, the accuracy of information being taken from the caller, and listening to the callers and making them feel welcomed. Abby Connect knows what the personality traits of a great receptionist are and hires friendly, professional staff who go through a rigorous training process.
What Company Should You Go With – Abby Connect or LexReception?
After looking at the similarities and differences between the two companies, Abby Connect is the clear winner. With Abby Connect, you get a company with a smaller team of dedicated receptionists and dedicated account manager, a 14-day free trial, fewer days to get your account going, transfer music and more focus on listening to our caller’s needs and high standards of training with our receptionists. When you choose Abby Connect for your virtual receptionist service, you become a part of their family and will always receive their non-stop customer care.
*all information is accurate and cited as of 02/2019