Answer1 vs. Abby Connect

January 25, 2017

The problem with answering services like Answer1, is that they have over 80 or more people answering their phones with a high turnover of employees. 

 


Call Center or A Team Of 5?

Callers do not want to reach a voicemail or contact an "Answering Service." 

They like the warm and comfortable feeling of reaching someone they recognize. 

80 employees trained on every single client account can take away from giving extra tender, love and care to yours. 

At Abby Connect, we believe in cultivating and preserving special connections with each and every caller. This helps us create a more personal customer service experience. 

We've found that the best way to do this is by assigning a group of 5 fabulous receptionists to your account. This enables them to become more and more familiar with the specifics of your account and with your callers. Your Abby Team will sound right as if they're in your office. 

Services

  • Free Trials: We are confident in providing the "Abby Experience" for your clients. Our clients love us and you will too!

    We offer a 14-day, risk-free trial, so you could experience the wow-factor our team provides. We do not ask for credit card information or any sort of payment during these 14 days. 

    Answer1: While Answer1 has a 21 money back guarantee, they ask for you to pay the first and last month up front in addition to your setup fee. 

  • Setup Time: At Abby Connect, we know that some small business owners may need us quicker than others. For this reason, we make sure that your account takes less than 24 hours to activate. 

    Answer1: Because you have to go through a team of people to have your account setup, it generally takes about 4 business days for them to get you up and running. 

  • Hidden Charges: With Answer1, they charge an additional $40 for CRM work they have to do. Also, if you would like your messages sent to you via text, they charge an addition $10/ user. 

    We know that these options are both a necessity for many business owners, so we offer CRM support at no extra charge. For this reason we also send you your messages via text if preferred, at no additional cost. We want to be an extension of your company and provide convenience to you. where we can. 

 

 

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Call Center or A Team Of 5?

Callers do not want to reach a voicemail or contact an "Answering Service."

They like the warm and comfortable feeling of reaching someone they recognize.

The problem with answering services, like answer1, is that they have over 80 or more people answering their phones usually with a high turnover of employees.

80 employees trained on every single client account can take away from giving extra tender, love and care to yours.

They may be cheaper in price, but we’re richer in quality service, and callers know this.

At Abby Connect, we believe in cultivating and preserving special connections with each and every caller. This helps us create a more personal customer service experience.

We've found that the best way to do this is by assigning a group of 5 fabulous receptionists to your account. This enables them to become more and more familiar with the specifics of your account and with your callers. Your Abby Team will sound right as if they're in your office.

Services

Free Trials: We are confident in providing the "Abby Experience" for your clients. Our clients love us and you will too!

Give us 10% of your trust, and we’ll earn the other 90%.

We offer a 14-day, risk-free trial, so you could experience the wow-factor our team provides. We do not ask for credit card information or any sort of payment during these 14 days.

While answer1 has a 21 money back guarantee, they ask for you to pay the first and last month up front in addition to your setup fee to see if their company meets your expectations.

Setup Time: Accessibility and convenience are key to any entrepreneur.

At Abby Connect, we know that many small business owners may need us quicker than others. For this reason, we make sure that your account takes less than 24 hours to activate.

With answer1 you have to go through a team of people to have your account setup which generally takes about 4 business days for them to get you up and running.

Hidden Charges: With answer1, they appear to be friendlier on your wallet, but they only show you  a brief overview of their pricing and services.

What they don’t tell you

answer1 charges in many cases an additional $40 for CRM work they have to do. Also, if you would like your messages sent to you via text, they charge an additional $10 per user.

We know that these options are both a necessity for many business owners, so we offer CRM support at no extra charge. For this reason we also send you your messages via text if preferred, at no additional cost.

We want to be an extension of your company and add our expertise anywhere we can to heighten your company’s image.

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