A Review of Conversational Receptionists: Reviews, Accuracy, & Hours

October 08, 2018

Comparing two companies – Abby Connect and Conversational Receptionists – that are capable of providing exceptional virtual receptionist and answering services is not easy. Both Abby Connect and Conversational provide great services with similar offerings. Here’s a look at some of the features and benefits offered by both.

What Abby Connect and Conversational Have in Common

The main thing you will find in common is both provide great service and excellent receptionists who are ready to assist clients with their needs. Other things they have in common include:

  • Live Phone Answering
  • Call Screening
  • Outbound Calls
  • Unlimited Talk Time After Transfer
  • Messages Delivered Over Email
  • Warm Call Transfers
  • 100, 200, 500-Minute Plans

Despite these two companies having things in common, there are differences between the two.

What are the key difference between Abby Connect And Conversational?

Abby Connect ranks higher than Conversational for Best Rated, Most Reviewed, and Most Popular for virtual receptionists and answering services on Consumer Affairs. Abby Connect is also #1 in virtual receptionist and answering services and #1 in legal answering services from Clutch. These rankings that are based on actual customer reviews, and Abby Connect takes great pride in providing amazing customer service and consistently exceeding their clients’ expectations.

Despite many of Conversational’s reviews online being positive and discussing how their services were excellent, their reviews are a few years old. On TrustPilot, their last review post is from June 2016 which shows they are not committed to receiving feedback and bettering their services. A few of their online reviews have pointed to the inaccuracy of information being taken from the caller and no call reports being given back to the clients.   

Chris on Consumer Affairs said, “Overall it has been a good experience. There are a few issues. Most important is accuracy. We have had messages that did not have the correct name or had an incorrect phone number. Another is the hold time. I was on hold for a while when I called in to check on my own number based on some critiques. Finally, the voice delay when transferring a call is challenging. When I speak to a client, many times it's a second or more delay when they respond or hear me. We don't have that when we call the client directly.”

Pehr on Consumer Affairs stated, “Conversational was more responsive when I reached out to them for their receptionist service. They have allowed me to focus on other business priorities instead of answering the phone on a day-to-day basis. However, I only hear from them if there is a problem. I don't get any reports. I asked them a few months ago about what kind of reporting they have and they said it's all ad hoc. There is no self-service reporting on what kind of calls they are receiving on my behalf. I just get an invoice at the end of the month from them. It's pretty bad.”

Abby Connect has a wide array of reviews on Clutch, Consumer Affairs, Facebook, and Google. Abby Connect is praised on these review sites for their nonstop customer care, accuracy of information being taken from the caller, and information and call reports being given to clients in a timely manner.

Abby Connect also recognizes how important it is to be able to service all callers, which we why we offer bilingual receptionists to our clients. Conversational does not have any information about bilingual phone answering on their website, which infers they currently do not offer this service.

Abby Connect answers phone calls Monday-Friday from 8 a.m. 5 p.m. in your time zone. They also offer extended hours as a free add-on, available by request. That increases coverage through 9 p.m. PST on weekdays, and 6 a.m. – 6 p.m. PST on weekends. 24 hour coverage is also available for a small fee. At Conversational, their receptionists only receive calls from 7 a.m. 8 p.m. EST on Weekdays. 

Conversational offers their customers a dedicated receptionist team of 10-12 receptionists. At Abby, clients are given a team of 5 receptionists along with a dedicated account manager which allows their clients to get to know their receptionists and build a relationship with their team.   

Which Company should you go with - Abby connect or conversational?

After looking at the similarities and differences between the two companies, Abby Connect is the clear winner. With Abby Connect, you get a company with high marks and awards in customer reviews, longer phone answering hours, a smaller dedicated team of receptionists and account manager, and more focus on information accuracy and customer reports. When you choose Abby Connect for your virtual receptionist service, you become a part of their family and will always receive their non-stop customer care.

*all information is accurate and cited as of 10/2018

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