Should you answer your phone on a holiday? Well, the short answer is absolutely yes ... and that means it's time to start thinking about how to get around doing extended hours answering.
The holiday season is right around the corner, and it is the perfect opportunity to spend time with the people we love. Yet, at the same time, this is probably one of the best seasons of the year to do business and get real profit, the kind that makes a difference.
Three of the biggest holidays in the US happen relatively close together, and now that Halloween is behind us, it is time for Thanksgiving first, and Christmas and New Years Eve later. Both Thanksgiving and Christmas are particularly important for anyone with a sense of entrepreneuring, as people in general are more willing to part with their hard-earned cash and there is a lot of money to be made. Yet, despite these conditions it’s not like you can just do business 24/7 - so it becomes a game of balance.
How do you keep up with your professional responsibilities and use the season to your advantage?
No matter what type of business you own, big or small, the truth is you are not going to be able to keep up with everything. Even the biggest names in the industry know this and this is why they have extended hours live answering, usually done with a live phone answering service or one of the best virtual receptionist services, such as Abby Connect.
Taking advantage of a virtual receptionist has the potential to pay off not only during the holiday season, but all year round so you can better manage the team’s and your own schedules.
While the holiday season has the potential to make the fourth quarter of the year your biggest yet, it is not like there is much to gain from micromanaging. A phone answering service will be good enough to cover all your bases and keep your employees happy by letting them spend time with their families. Still, it needs to be in place - for this is the season that can make your business explode or potentially save it by overcoming another month’s shortcomings. Success is all about balancing and managing things just right.
Having a 24/7 live receptionist is doubly important around this time of the year, but it is more than necessary all year long. It might seem evident to professionals such as doctors, lawyers and all jobs that require one-on-one interactions, but business owners also have a lot to gain, as we explained in this post.
Doctors might have emergencies, and lawyers might need to change their schedule on the spot, but you can never predict people’s needs, which is why extended hours answering can be so useful - the hours you spend closed otherwise could very easily translate into business for someone else who had the foresight to set an extended hours answering service. Also, it isn’t like you don’t want to have some time to yourself and for your loved ones this holiday season, right?