The front-line of your brand is the person who answers your phone and greets your customers.
Guess what, though: Your receptionist may very well be ruining your brand. Plenty of folks take to social media, in particular Twitter, to voice their opinion on the quality of your the person answering your phone calls and occupying the front desk.
Not sure if our receptionist exists anymore. a shit load of calls seem to bounce back here.— Chocolate American (@extravicious) October 4, 2016
Is it part of the job requirements that you need to be a miserable cow to work as a receptionist at the doctors— Sazz (@lookaliveSARAH) October 4, 2016
At my work building, the receptionist taps her colleague, points at me&says "her name is so unfortunate" hello I'm right in front of you????— Nigar (@AbdullayevNigar) October 4, 2016
My doctor's office always asks for us to be early to our appointments and the one time I'm early the receptionist tells me I'm too early 😡— James (@JamieAranda) October 4, 2016
This is only a small sampling of the complaints laid against poor customer service found in your building's lobby. Perhaps it's time to try a live virtual receptionist service that can offer your callers a top-quality experience,