One of the biggest differences between Vicky Virtual and other live receptionist services is that all their receptionists are home-based. This is why when you initially call their sales team you are greeted by an automated system and long hold times.
Studies have found that 8-15% of a company’s customer base is lost each year primarily because of long hold times and the neglected feeling it conveys.
If this is what their sales team does, you can only imagine how they’ll treat your account.
With their representatives being home-based, this raises the concern of how secure your and your client’s information really is.
Yes, their employees are asked to sign non-disclosure agreements, but confidentiality is still at question here when your information is accessible from anyone’s home all around the United States. Yikes.
You can provide Vicky Virtual your company's information for 7 days to try them out.
Although Vicky Virtual has agents throughout the entire country, their answering hours are still limited.
Let’s say you are on the West Coast, your calls can only be answered from 6am - 5pm PST Monday- Friday only with no bilingual receptionists available.
Abby Connect is a family-owned business based out of Las Vegas, Nevada. We’ve been serving small business owners and their clients for over a decade.
With you in mind:
We offer 24/7 live answering hours to make sure we are at your disposal any hour, any day of the week.
Whether you need us in Spanish or in English, your tailored team will include a fabulous receptionist that can help your clients in either language.
Provide the ultimate Abby Experience for your clients with our free 14-day trial.
Automated systems, long hold times and outsourced receptionists are not part of our promise to you.
Keep us to our word.