Abby Connect Vs Back Office Betties: Find Your Next Live Receptionist

March 22, 2019

If you’re an attorney or lawyer looking for a virtual receptionist service, doing research is always the first step. While Abby Connect is the Top Legal Answering Service according to Clutch.co, we encourage all potential clients to explore their options and find the best match before choosing a service.  

Back Office Betties is a virtual attorney phone service serving law firms in the US and Canada. While they offer similar services to lawyers and attorneys that Abby Connect offers to clients (Bilingual Virtual Receptionists, Integrations, etc.) there are some major differences between the two companies.  

Answering Hours 

Back Office Betties offers receptionist coverage from Monday-Friday, 5:00 am – 6:00 pm PST. Abby Connect offers three different time solutions to best suit your needs. You can have Standard Answering (8:30 am-5 pm PST Monday-Friday), Extended Hours (5 am-9 pm PST Monday-Friday, and 6 am – 6 pm Saturday and Sunday), or 24/7 answering (for an additional cost) to better serve clients at any time of the day. 

Free Trials 

Like Abby Connect, Back Office Betties offers its potential clients a free trial. Back Office Betties offers their clients a 7-day/250-minute free trial (whichever one comes first). Abby Connect offers its customers a 14-day/500-minute free trial, so you can get a true feel for the service. Abby does not officially begin your trial until you receive your first call so you are not wasting valuable trial time waiting to be set up. Abby’s trial allows customers full access to all the features offered while providing a more accurate estimate of monthly usage. 

Work From Home Receptionists 

One of the major differences between Back Office Betties and other virtual reception companies is that their receptionists work from home. This might sound fun and modern, but it's important to understand the implications of this business model and how it might affect your services. Today's digital phone systems rely on high-grade internet connections which are significantly faster than most residential plans allow. Additionally, work from home receptionists do not have the opportunity to create a sense of community and general communication can become inefficient and impersonal. This leads to loss of productivity, decreases in employee happiness, and an increase in turnover.  

Client Reviews 

If you look online for reviews about Back Office Betties, there are only a handful of reviews of their services. They have positive customer testimonials on their Facebook, but no reviews on popular websites such as Trustpilot, Consumer Affairs, Google Business, or even Clutch.co.  

Abby Connect has reviews all over the web, such as on Clutch, Consumer Affairs, Facebook and Google. Abby Connect consistently ranks on the top of the review sites for its outstanding virtual receptionists, answering services, and nonstop customer care. 

Conclusion 

Although you could try either service, choosing Abby Connect as your virtual receptionist service will provide your business with a highly skilled team that pays close attention to your account details and always keeps our customers in mind when making decisions that affect them (i.e. answering hours, free trials, work from home receptionists, client reviews). As a company that provides #1 answering and virtual receptionist services, we hope to assist you through this process as much as possible. Contact us with your questions and business inquiries.  

*all information is accurate and cited as of 02/2019 

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