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How Customer Care Leads To Customer Loyalty

Building a recognized brand grows more competitive each year, making it even more challenging to stand out.  That’s why brands...


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Tags: Leadership & Management, Team Culture, Customer Service,

How Using a Virtual Receptionist Can Build Better Customer Relationships

Virtual receptionists allow you, the business owner, to focus more on your work, reduce the workload on your in-house staff,...


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Tags: Customer Service, Small Business & Entrepreneurs

Why You Should Integrate Your CRM with Your Phone Answering Service

Whether you are an e-commerce business, a legal or small business service provider, receiving customer calls is part of your...


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Tags: Tips & Tricks, Small Business & Entrepreneurs

Why Live Human Voice Wins Over Automated IVR

Interactive voice response (IVR), also known as an automated voice system, is a technology which allows a computer to talk to...


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Tags: Tips & Tricks, Customer Service, Small Business & Entrepreneurs

7 Things Not To Do When Answering Business Calls

As a business owner, you mainly focus on the bigger issues of your company. That means you probably leave the phone answering...


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Tags: Customer Service, Small Business & Entrepreneurs

Customer Service Trends to Watch Out For In 2018

What does it take to turn customers into loyal fans? The answer lies in providing great customer service. Customer service is...


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Tags: Customer Service, Small Business & Entrepreneurs

How Callers Can Tell If You Are Not Smiling

Did you know that customers can tell if you are smiling or frowning, even when they are not able to see your face? When you...


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Big Data and Predictive Analysis: What Every Small Business Needs to Know

Big data is not just for the big companies. Big data has been around for quite some time, but it may seem like an elusive...


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10 Ways to Optimize Word of Mouth Marketing for Your Small Business

If you are a movie buff, you probably know that a good low-budget film often depends on word-of-mouth publicity. The same...


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How Entrepreneurs De-stress

An entrepreneur’s life isn't as easy or glamorous as one might imagine. A successful business owner is answerable to his...


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Tags: Small Business & Entrepreneurs

The 10 Things Entrepreneurship and MMA Have In Common

If you've ever thought entrepreneurs are like fighters, you are not very far from the truth. Being an entrepreneur has more in...


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Tags: Small Business & Entrepreneurs

What Is Accent Neutralization?

If you have ever called up customer care or technical support and have had trouble understanding the words being spoken, or...


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Tags: Tips & Tricks, Customer Service

Convert Callers Into Customers

We get it. You're a busy professional. Our team of highly trained, top-rated virtual receptionists are here to provide you with the real, human solution that meets your business answering needs. Don't believe us? We'll give you 14 days for free!

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