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Why a Career Growth Plan is Important for Hiring

Do you know what the number one question I get asked when I am interviewing someone for a receptionist position? With...


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Tags: Team Culture

How To Ask A Caller To Speak Up On The Phone

We’ve all had experiences where we find it difficult to understand what the other person on the phone call is saying. R...


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Tags: Tips & Tricks, Customer Service, Small Business & Entrepreneurs

Why Outsourcing Your Phone Calls is a Good Idea

Outsourcing is defined as, "the practice of having certain job functions done outside a company instead of having an in-house...


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Tags: Small Business & Entrepreneurs

4 Reasons Chiropractors Need a Phone Answering Service

Pain is unpredictable, and you can’t expect to experience pain only during the standard operating hours of your chiropractor’s...


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Tags: Customer Service, Small Business & Entrepreneurs

Twitter vs Facebook vs LinkedIn: Which Is the Best Social Media Tools for CPAs?

According to a recent study, 97% of adults between the ages 16-64 say they logged onto at least one social network in the past...


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Tags: Customer Service, Small Business & Entrepreneurs

How to Use Empathy to Soothe an Irate Customer

Knowing how to empathize is incredibly powerful because it can allow you, as the business owner, to see the world from a...


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Tags: Leadership & Management, Customer Service, Small Business & Entrepreneurs

March Is Women In Business Month

This month is dedicated to making a positive change in the world. From International Women's Day to World Water Day to Earth...


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Tags: Small Business & Entrepreneurs

Live Receptionist vs Call Forwarding: Who Wins

We have come a long way since those days when forwarded calls usually ended in a voicemail box that nobody bothered to check....


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Abby Connect Tops Clutch’s Leader’s Matrix for Virtual Receptionists and Answering Services

Cultivating a strong following from our headquarters in Las Vegas, Nevada, Abby Connect takes pride in creating meaningful and...


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10 Personality Traits of a Great Receptionist

Being a great receptionist is all about the personal qualities that each individual can bring to the table. Whether you're...


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Tags: Tips & Tricks

Si, Se Habla Espanol! The Importance of Bilingual Receptionists

Today, the world is more global than ever, and there is an increasing number of communities from all over the world, living in...


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Tags: Small Business & Entrepreneurs

10 Ways to Sound Better on the Phone

If you own or work for a company I'm sure you have to handle telephone calls rather frequently. And, the way you sound when...


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Tags: Tips & Tricks

Convert Callers Into Customers

We get it. You're a busy professional. Our team of highly trained, top-rated virtual receptionists are here to provide you with the real, human solution that meets your business answering needs. Don't believe us? We'll give you 14 days for free!

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