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Post-Conference Takeaways And Thoughts From 2019 QuickBooks Connect

Another QuickBooks conference came and went this November in sunny San Jose, CA. And, we are excited to share what we learned...


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Tags: Leadership & Management, Customer Service, Small Business & Entrepreneurs

Legal Trends Report 2019 Summary

Since 2016, Clio's Legal Trends Report has uncovered revolutionary insights into the business of legal practice for today's...


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Tags: Leadership & Management, Customer Service

Post-Conference Takeaways And Thoughts From The 2019 EA Summit

Now that the dust has settled from the 2019 EA Summit, and everyone is back to business as usual, we’ve had some time to...


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Tags: Customer Service, Small Business & Entrepreneurs, Team Abby

How Customer Care Leads To Customer Loyalty

Building a recognized brand grows more competitive each year, making it even more challenging to stand out.  That’s why brands...


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Tags: Leadership & Management, Team Culture, Customer Service,

Abby Connect Vs Back Office Betties: Find Your Next Live Receptionist

If you’re an attorney or lawyer looking for a virtual receptionist service, doing research is always the first step. While ...


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Tags: Customer Service, Small Business & Entrepreneurs

Abby Connect CEO Nathan Strum Discusses New Telephone Customer Service Data

Customers most dislike being kept on hold and appreciate an efficient resolution to their issue when calling businesses,...


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Tags: Customer Service, Team Abby

How An Answering Service Will Increase Your Marketing ROI

Like many small businesses, you have spent loads of time and money advertising your business through various digital and...


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Tags: Customer Service, Small Business & Entrepreneurs

Why Overflow Phone Answering Helps Your In-House Receptionist Do More

The common misconception is your in-house receptionist will dislike it if you subscribe to a live receptionist service. After...


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Tags: Customer Service, Small Business & Entrepreneurs

5 Things Accountants Need To Do Before Next Tax Season

The year is about to end, and the next tax season is just around the corner. Businesses and individuals will have to find an...


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Tags: Tips & Tricks, Customer Service, Small Business & Entrepreneurs

How To Ask A Caller To Speak Up On The Phone

We’ve all had experiences where we find it difficult to understand what the other person on the phone call is saying. R...


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Tags: Tips & Tricks, Customer Service, Small Business & Entrepreneurs

Why After Hours Phone Answering Service for Lawyers is Beneficial

Many lawyers stay in their offices after business hours and take calls from clients, especially when they are just starting...


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Tags: Tips & Tricks, Customer Service, Small Business & Entrepreneurs

How To Transfer A Phone Call
By Melissa M. On September 21, 2018

How To Transfer A Phone Call

Transferring a phone call is much more than just knowing what buttons to push on the phone. A caller may need to be...


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Tags: Tips & Tricks, Customer Service, Small Business & Entrepreneurs

Convert Callers Into Customers

We get it. You're a busy professional. Our team of highly trained, top-rated virtual receptionists are here to provide you with the real, human solution that meets your business answering needs. Don't believe us? We'll give you 14 days for free!

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