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Grammar Matters in the Workplace

By Marlene Cosain

We are living in the prime of the Digital Era in which our devices do most of our work for us, including how to spell and punctuate sentences.

We may not have realized it, but after being dependent so heavily on our phones or systems for a long period of time, not working our brain as hard as we once did can really have a toll on our writing and online communication. Consequently, this leads to poor grammar and questioned credibility. For this reason, poor grammar and writing habits are unacceptable in the workplace. Overlooking grammar errors can truly blur a person’s perception of you or your company and ultimately hurt your business. Yes, one or two errors happen, but a constant mix-up of “their”, “there”, and “they’re” is not professional, and it is time to narrow in on these issues for a more positive company image.

Because we see the value in having correct grammar and how poorly written sentences and grammatical errors impact our clients, we make sure to start at the hiring process to take precautionary measures. In an attempt to address these issues as early as possible, in the preliminary stages of the hiring process, we have our prospect employees undergo a mandatory assessment that places a huge emphasis on grammar. Those who cannot distinguish between proper and improper grammar will not receive a call back. If our company is designed on the foundations of creating fabulous connections between us, our callers and our clients, being able to properly write a sentence or communicate effectively via email is crucial.

Another reason why we test so heavily on grammar is because it reveals an important characteristic about the prospect: attention to details.  We have all looked through countless amounts of resumes, and being detailed-oriented always makes the top of the list of skills, but testing them on this really holds the candidate true to their word. It reveals if this person truly pays attention to the “little things” because this then translates into how much attention they put into bigger tasks.

Now, you may be thinking that your company doesn’t rely heavily on writing, so being grammatically savvy shouldn’t be weighed heavily against a potential employee, but we believe that good grammar represents something much larger than text: credibility. President of Abby Connect, Nathan Strum weighs in, “On the web, your words are all you have when you are not there to verbally explain yourself. In your absence, the words on your blogs, Facebook pages or company websites are the only things there to represent you, and people are quick to judge. If they recognize consistent poor word choice or misspelled words, it can completely form a preconceived idea of your company before they even try your product or service.” For this reason, grammar matters in the workplace.

Tags: Team Culture

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